Sven Slootweg (soft-deprecated) @joepie91@pixie.town

@eythian Yeah, it's Lunenburg, the one in Nuland/Rosmalen (I named them elsewhere in the thread but it's easy to overlook probably 🙂) - do keep in mind I don't know their exact service area, they're a local chain and they do at least seem to ship webshop orders for appliances NL-wide, but I don't know what their service setup is like for that.

So they might provide service outside the local area or they might not!

@riley Oh, absolutely

@bumblebeedc@strangeobject.space Yeah! It does handily prove that it's entirely possible to run a financially healthy company with excellent service, and that when companies provide shit service, that's a choice...

@mynameistillian If it's what you need, then it's what you should ask for. People can decide whether they are okay with giving it to you!

@bumblebeedc@strangeobject.space They provide *some* sort of service nation-wide but I don't know how much. They definitely seem to ship appliances bought from their online shop to anywhere in NL?

Presumably at least their warranty handling (done by the same repair team) would extend to all of NL as well then, though I'm not sure if that also goes for repairs of third-party machines (and they were pretty booked full already when I called for this appointment).

Hi can every electronics company be like this please, thank you

@3TomatoesShort That is pretty much what happens in reality, yeah, and I'd say that that would be a much more fitting meaning for the term! It's also something that can be prevented with collective commons management.

But usually when people use the term, they're trying to make the assertion that central and hierarchical control and domination is needed because if left to their own devices, people will be unable to manage the commons without someone taking more than they are entitled to.

Basically, it tries to frame it as some fundamental inability of individuals to collective manage things to justify appropriation.

One really cool thing that they told me, was that apparently "repair over replacement" is their standard policy; they do sell new machines, but only if they can't repair the old one within a reasonable cost.

I assume that's also why they have the trade-in policy where if you try a repair, and it ends up unfixable, they will apply the repair costs as a discount if you buy a new machine from them. As that makes repairs low-risk for the customer, and presumably helps them with customer retention at the same time.

Update: repeat visit from another tech today because even with the fixed shock dampeners, it still made more noise than it should (albeit less now); after a lengthy investigation of a really-not-maintenance-friendly machine (welded front panel...) it turned out that one of the front concrete counterweights had shaken loose.

This was very annoying to figure out, because, well, the front panel was welded - they ended up asking in the repair tech group chat whether anyone had any ideas, and someone came up with the idea of concrete block tightening, and shared that on these machines you can remove the rubber seal and tilt back the machine, and then stick a hand inbetween panel and drum to get at the front blocks.

Took them a bit over an hour to diagnose, repair, and run a test cycle to confirm. Total cost was... 0 EUR, because it apparently fell under the warranty for their previous repair, being the same issue within the limit of 2 months. Awesome.