Perhaps a hot take, but, as FOSS devs making tooling/libs, we shouldn't be annoyed that people are asking for support in our issue trackers. We're making tools for engineers, and if they can't figure out how to use them, our documentation needs work.

I say this because someone asked how to run the examples of one of my libraries and my first impulse was to be annoyed. That's not a useful thing to do to someone who is giving me invaluable information about how my software could improve.

Show thread

@tindall does that mean that instead of just answering support questions that come in through bug trackers, it should be treated as a documentation bug, and resolved with an improvement of documentation?

Sign in to participate in the conversation

Smol server part of the infrastructure. Registration is approval-based, and will probably only accept people I know elsewhere or with good motivation.