And this is not an exception, this time I paid them out of pocket to fix a machine I bought elsewhere, but previously I've called up their repairfolks for a warranty call on something purchased there, and it was just as good.
Show up, look at machine, test a few things, establish problem without even opening up the machine based on a deep knowledge of how it works internally, fix it and provide recommendations on how to reduce the chance of failure in the future. Done.
@riley So apparently the reason it's a problem specifically with rice, is that there's a protective thing around the sensor to prevent stuff sticking to it, an indent - but rice grains are small enough that they can still get in there (and other food particles are not, or dissolve much more easily)
@joepie91 If that's the case, other types of grain can probably do it. The critical parts would be having the starchy body, having a hard shell, and having the right size. Pasta pieces don't have the shell, but non-rice grains, if they happen to be the right size, would have both the shell and the starchy body.