Context, Disney+ finally available in South Africa so I signed up to try Obi Wan on it. It suffers from the same problem as Amazon Prime, whereby they don't have local servers so even when you force high quality 1080p, the stream still struggles. So I cancelled, and now seeing if I can get a refund since I only watched 20 minutes of one show.
30 minutes into the live chat now. First 10 minutes were me double-confirming account info that I had already provided via a form at the start of the chat. Another 10 minutes on hold. Then 10 minutes, somehow, to type this:
"We are still here trying to honour your request, i just needed to ask if there was anything that we could do regarding device compatibility, just to check if all of your devices are compatibility."
@welshpixie 500% sure they are underpaid and overworked trying to handle everyone in the area having the same complaints for their 12h of work a day
@efi @welshpixie Yeah, that "if all of your devices are compatibility" is a red flag - most likely it's outsourced to India. And the problem there isn't India, but that such outsourced customer support teams almost never actually have access to anything internal, so they just end up being used as underpaid human shields for angry customers :(
@joepie91 @welshpixie I have to ask, why do you think they'd outsource south-african service to india when they can outsource it to south africa for the same price?
@efi @welshpixie I'm inferring from the specific typo - "if all of your devices are compatibility" is a type of error that I've mainly seen from India-outsourced support workers. It's possible that it also occurs elsewhere, though, and I just don't know about it :)
@joepie91 @efi Yeah, South Africa, hehe. There are 11 official languages here.