I'm aware that I'll be ABSOLUTELY FUCKING MURDERED* if I don't use Matrix. But ughh. I might be a hypocrite because I say when people join the Fediverse it's no big deal that you need to learn about picking a server. But you're choosing to join the Fediverse, and it's on your own terms.
If you're joining a support chat, it's usually not on your own terms, you're not joining because it's fun, and you're probably already pissed off. The last thing you want to tell somebody who just wants some help is "First, select a home server! Now select a client! Feel free to just use Element. What is Element? You use Element to use Matrix."
I'm not saying it's hard. I'm just saying in this particular context I'm trying to be sensitive about the use case.
*Seriously disemboweled.
@gabek I wanted to integrate matrix with a easy to access low friction web app, similar to a support portal like you're talking about.
I was able to get it to work by creating a separate Matrix Synapse instance which had guest accounts enabled. Then I used f0x's custom matrix client which only ever joined one room and automatically created a guest account whenever you visited the web page.
It was very hacky but it did work and it allowed people to post links and things like that.
I don't have a demo of it up anymore. I turned off the feature because it wasn't needed anymore, but the code still exists.
https://git.sequentialread.com/forest/workspace-on-demand/src/branch/main/frontend_chat.go
https://git.sequentialread.com/forest/workspace-on-demand/src/branch/main/frontend/static/chat
f0x's original matrix-streamchat codebase:
@gabek Well, hey, I hear, uh, nolan lawson (read the tea leaves) has a good emoji picker. And I got some ”kinds these days" friendly image uploading code right here: https://git.sequentialread.com/forest/image-gallery
But no, jokes aside, totally understand the desire to avoid maintaining a matrix client.
@gabek To be fair I also have issues with matrix, I won't disembowel you or anyone else for choosing something else. I still have a password for that rocket chat in my password manager.